Terms of Service.

1. Agreement & definitions

These terms govern use of the PeppolBridge platform and website, operated by Jina Code Systems, Gurugram, India ("PeppolBridge", "we"). "Platform" means our connector middleware service; "Partner" means the business entity using the Platform under a plan or agreement; "Client ERP" means a client business system bound to the Platform via a connector; "Rule-pack" means a versioned configuration implementing a jurisdiction's e-invoicing format and business rules.

2. The service

PeppolBridge is connector middleware: it extracts invoice data from Client ERPs, validates it, emits jurisdiction-specific formats, delivers them to the Partner's systems, and writes delivery statuses — and, where configured, incoming AP invoices — back to the Client ERP. PeppolBridge is not a Peppol Access Point and not a government-accredited service provider. Partners hold their own regulatory accreditations and remain solely responsible for their compliance obligations toward authorities and clients. We provide the tooling; the regulatory relationship is yours.

3. Accounts & acceptable use

Partners must keep credentials confidential, use the Platform only for lawful invoice processing on systems they are authorized to access, and not attempt to breach tenant isolation, probe security, resell access outside an agreed reseller arrangement, or use the Platform to process data they have no right to process.

4. Fees & payment

Fees are set out in the executed order form or partner agreement. Each tenant's first 100 invoices per calendar year are free; thereafter fees are charged per document successfully transmitted, at the rates agreed on a scoping call and recorded in the order form — a document that is never delivered is never billed, and the same document is never billed twice. Where billing is prepaid, delivered documents draw down against the Partner's credit balance per the order form; prepaid credits are valid for 12 months from top-up and are non-refundable. Rates are set in AED, with settlement available in other currencies at a conversion fixed monthly. Fees are exclusive of taxes, which the Partner bears. Invoices are payable per the agreed payment terms; persistent non-payment may lead to suspension after notice.

5. Data & privacy

For invoice data, PeppolBridge acts as a processor under the Partner's instructions; the Partner warrants it has the right to process the data it submits. Our handling is described in the privacy policy and, for Enterprise agreements, the executed DPA. Data is exportable during the term and within the export window after termination.

6. Intellectual property

We retain all rights in the Platform, connectors, rule-packs and documentation. Partners retain all rights in their data and their clients' data. Feedback may be used to improve the Platform without obligation.

7. Confidentiality

Each party protects the other's non-public information with at least reasonable care and uses it only to perform under these terms. This survives termination.

8. Service levels & support

We target 99.9% monthly availability, excluding scheduled maintenance announced in advance. Support channels and response targets follow the Partner's agreement; custom SLAs are available on Enterprise agreements.

9. Disclaimers

Regulatory information on this website and in the product is provided for general guidance and is not legal or tax advice. Mandate timelines, formats and rules are set by national authorities and may change. While rule-packs are built and tested against published specifications, the Partner remains responsible for its own compliance determinations. Except as expressly stated, the Platform is provided "as is" to the extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential or punitive damages, or lost profits. Each party's aggregate liability under these terms is capped at the fees paid by the Partner in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law.

11. Term & termination

Monthly plans renew until cancelled; annual agreements follow their order form. Either party may terminate for material breach uncured within thirty days of notice. On termination we provide a thirty-day window to export Partner data, after which it is deleted per the retention schedule and applicable law.

12. Governing law

The governing law and the forum for resolving any dispute are those set out in the executed partner agreement or order form between the parties. Where no executed agreement specifies them, the parties will first attempt to resolve any dispute in good faith and will agree the applicable governing law and jurisdiction in writing.

13. Changes to these terms

We may update these terms with notice on this page; material changes affecting active Partners are notified directly with reasonable advance notice. Continued use after the effective date constitutes acceptance.

14. Contact

Jina Code Systems, Gurugram, India · sales@jinacode.systems